Casino Reviews

We once again are staying at the Akwesasne Mohawk Casino and are extremely impressed with the level of service that all of their employees provide to their patrons.

We had a conversation with one of the guest concierge managers who indicated to us that it is their job to make sure that their customers, guests are more than satisfied with all of the services that they provide. In fact, he said that we want to provide our services with a smile, and we want to be able to recognize our frequent guests at all times to make them feel at home.

Guest Service at the Akwesasne Mohawk Casino

We have found this to be the case with all of the employees that we have encountered at the Akwesasne Mohawk Casino. From the waitresses in the restaurant, from the technicians who service the slot machines to the waitresses that provide drinks at the slot machines, they are all providing great service to their patrons.

Of particular note is the waitress that brings coffee to us in the morning at the slot machine. She has come to know us and will bring a coffee for us exactly to our request without even having to ask us how we want our coffee.

It is a very nice treat to have someone who is thoughtful enough to remember u. They remember what we drink and bring us the coffee exactly the way we like it. This is an example of the kind of service that you can expect to receive at the Akwesasne Mohawk casino.

Front Desk Checkin

We also found that the people manning the check-in counter also greet you with a smile and try to help you any way they can. Of course, there will always be some things that are beyond their control and this is just part of the job. You cannot make everyone happy all of the time.

The Concierge is always greeting people and making a point of offering help to everyone instead of hiding behind a desk waiting for someone to talk to them. We really enjoy and appreciate the service they provide throughout the complex. It is one of the best casino hotel complexes in the North East US and Eastern Canada for this reason. Other locations we have been to just do not have the same attitude towards customer service that they do at this particular facility.

Casino bonuses come in various forms. Some are actual physical mailing via the post office, but this becoming increasingly rare. Most today are sent via email, or customers can sign on to their accounts to see what bonuses are available to them. Clients can also call their casino host to confirm bonuses that are available to them! What is the Best Casino Bonus?

Best Casino Bonus

Best casino bonuses are the ones that are free, with no strings attached. These are from past visits to a casino and they are merely urging you to return. These bonuses can be free rooms, free shows, free meals, or free play. These are just the same as winning small jackpots and if you are smart about it, these bonuses can save you a great deal of money.

Most are tied to more play at the casino whether online casinos or the traditional ones. For example, if you earn a certain amount of points you will be eligible for some casino bonus like a free buffet or show tickets that day. If the Buffet costs $17.95 per person which is a typical amount, that is a small $38 jackpot for two people.

Casino bonuses can include:

• Free rooms
• Free meals
• Complimentary shows
• Free play
• Free points to use on almost anything

Every player has a different view of what the best casino bonus is for them! Many would just prefer to be given free play to use on the slot machines. While others do enjoy free tickets to a show. Let your casino host know which casino bonus you prefer and they will update your account to award these types of bonuses to you.

We recently had dinner on a Saturday night at the Akwesasne buffet at the casino. We really like the buffet and the food value is usually pretty good. The quality of the food was excellent and the service is also very good. However this time we found that for the price that we paid, and the expectation of more seafood Friday or Saturday night we found that the seafood was not as plentiful as expected.

We were not concerned about the quality of the food, the content of the food, or the assortment, it was all great. We just felt that for $19.95 per person for a buffet on Saturday night with the expectation that there would be more seafood, it was a little bit overpriced.

The prices for the buffet are as follows & listed. On Mondays and Wednesdays, it is considered seniors day and the price for the buffet for those people over 55 is 50% of the cost. That’s a pretty good deal in our minds. In addition, you can use your points that you accumulate on your winner’s club card to pay for all of your meals which makes it even a better deal.

Akwesasne buffet Prices

Here are the prices for the buffet:

• Monday to Friday lunches $10.95
• Sunday to Thursday dinner is $17.95
• Friday and Saturday dinner is $19.95
• Saturday and Sunday brunch is $12.95

For any of our readers going to the Rideau Carlton racetrack Casino, the Alwesasene buffet is far superior then the buffet at the Rideau Carleton. Even if you have to pay a little bit more it is well worth the price. The buffet at the Rideau Carlton racetrack is sloppy, messy, and crowded. The food is not great.

For more information about the Akwesasne Casino, click here.

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The Rideau Carleton Racetrack Casino in Ottawa, Ontario, Canada is one of the least competitive casinos that we know of when it comes to comps and promotions. It is run by the provincial government who is intent on taxing Canadians as much as possible and they do not allow any competition. As a result they do not offer many comp’s and if they do the comp’s are not very lucrative compared to other locations.

Lower Competition Leads to Low Promotions at Rideau Carleton Casino

It is the only casino in the city and as a result it is very crowded, but the comp’s are very limited, the cash back and free play are minimal compared to the Akwesasne Mohawk Casino for example in upper state New York. The other major factor that we noticed as well is that the people working at the Rideau Carleton Casino are decidedly not friendly compared to other casinos that we have been to. Even the servers are not friendly even when you tip them and the slot attendants who pay the jackpots have their hands out for tips. This is after making you wait for 10 or 15 minutes for them to acknowledge that you won a jack pot.  This is not one of our favorite places to go based on service and level of promotions and casino comp’s.

We added a check list of casino comps and / or promotions to this post and others that we will be doing, which you can see below. Not all comps and promotions will be of interest to you. If there are some that you do not understand leave us a comment and we will add a post to let you know what they are. If we missed a comp or if there is a new promotion we are not aware of let us know and we will add it.

We will complete and add comments about the other two casinos that we included on this chart shortly. Watch for these posts or view our categories.

Comparison Chart

For more reviews of casinos based in Ontario, click here.

The following is a list of the latest casino bonuses that are being offered by many casinos. Some are better than others. Some casinos offer higher amounts of money etc since they are in a competitive market. Monitor your comps and try different casinos from different competitive companies to see just how much you are being provided.

Latest Casino Bonuses

Free play – this is money that is loaded onto your card and can be played in most but not all slot machines. To activate all you need to do is sign into your account and select free play and then begin playing your slot machine.

Free rooms – are often offered, or at least reduced to some of the higher-rated players. Even if the room is not free, a discount is still saving you money.

Free meals – such as buffets, etc are offered usually through the number of points that are accumulated as you play. The points can be used like cash to pay for meals etc. in other situations you may be offered 2 for one deal.

Discounts on Everything

Discounts on everything – often casinos will offer discounts in the tuck shop or in stores that are part of the casino if you are carrying a slot card. Use your points to pay for these items as well.

Upgrades on rooms – if you do not get a free room, a discount is the next best thing. From 20 to 50% discounts on the price of a room is sometimes offered.

Sky is the limit for whales – big-time gamblers will have their airfare paid for, their rooms paid for, tickets to shows paid for, meals paid for, and just about anything else the casino can provide to keep you coming to their facility.

Free air travel – and free gas for those that drive to a vacation casino property. Usually, people who receive free air tickets are heavy gamblers.

Free show tickets – for tickets to some of the best shows, with behind the curtain opportunities as well.

Complimentary golf – golf round available including golf carts for you and your buddies at some of the best courses available.

Free sports tickets – to sports events held in the casino for the whales.

The list goes on and on. If you can think it and it is within their power to provide it, the casinos will make it happen for their best customers.