We had a conversation with one of the guest concierge managers who indicated to us that it is their job to make sure that their customers, guests are more than satisfied with all of the services that they provide. In fact, he said that we want to provide our services with a smile, and we want to be able to recognize our frequent guests at all times to make them feel at home.
We have found this to be the case with all of the employees that we have encountered at the Akwesasne Mohawk Casino. From the waitresses in the restaurant, from the technicians who service the slot machines to the waitresses that provide drinks at the slot machines, they are all providing great service to their patrons.
Of particular note is the waitress that brings coffee to us in the morning at the slot machine. She has come to know us and will bring a coffee for us exactly to our request without even having to ask us how we want our coffee.
It is a very nice treat to have someone who is thoughtful enough to remember u. They remember what we drink and bring us the coffee exactly the way we like it. This is an example of the kind of service that you can expect to receive at the Akwesasne Mohawk casino.
We also found that the people manning the check-in counter also greet you with a smile and try to help you any way they can. Of course, there will always be some things that are beyond their control and this is just part of the job. You cannot make everyone happy all of the time.
The Concierge is always greeting people and making a point of offering help to everyone instead of hiding behind a desk waiting for someone to talk to them. We really enjoy and appreciate the service they provide throughout the complex. It is one of the best casino hotel complexes in the North East US and Eastern Canada for this reason. Other locations we have been to just do not have the same attitude towards customer service that they do at this particular facility.